Privacy policy.

Restore Wellness Collective
Effective Date: 14/05/2025

Restore Wellness Collective (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for the provision of our naturopathic services. We collect this information via consultations, client intake forms, online booking systems, website contact forms, emails, and other direct interactions with you.

2. Purpose of Collection

We collect and use your personal information for the following purposes:

  • To provide naturopathic health services and manage your treatment

  • To communicate with you regarding appointments, treatment updates, or relevant information

  • To manage billing, invoicing, and administrative purposes

  • To comply with legal and regulatory obligations

  • To send marketing communications (only with your express consent)

  • To improve our services and website functionality

3. Disclosure of Personal Information

We do not disclose your personal information to third parties unless:

  • You have provided express consent

  • It is required or authorised by law

  • It is necessary to refer you to another healthcare provider (with your consent)

  • It is required to perform administrative functions through third-party service providers (e.g. secure practice management software), in which case reasonable steps are taken to ensure these providers comply with privacy obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security and Storage

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes both digital and physical security measures. Where personal information is no longer required, it is securely destroyed or de-identified in accordance with legal obligations.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. Requests for access or correction can be made by contacting us using the details provided below.

6. Website Analytics and Cookies

Our website may use cookies and third-party tools such as Google Analytics to collect non-personally identifiable data about how visitors interact with the site. This data is used to improve the user experience and website functionality. You may disable cookies via your browser settings if you wish.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage users to review the privacy policies of any external sites accessed.

8. Complaints

If you have concerns or a complaint about the way we handle your personal information, please contact us directly. We take privacy complaints seriously and will respond promptly to resolve the issue.

9. Policy Updates

We reserve the right to amend this Privacy Policy from time to time to reflect changes in legislation or our practices. The most recent version will be published on our website.

10. Contact Us

For any questions about this Privacy Policy or to request access to your information, please contact:

Restore Wellness Collective
Email: hello@restore-wellness.com.au